FV
Francois V
1 reviews | Active since Dec 2015
14 Mar 2016, 10:19
Cutted my line
I am really getting ****ED off this!! they cut my line without contacting me. Then when I try to phone the call centre the keep on cutting my call!! <br> <br> I AM NOT HAPPY WITH MTN AT ALL. AND I WILL BE CANCELING MY CONTRACTS WITH THEM!!!
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 23:41Hello Woepsvivier,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your balance was R1050.59 after the invoices dated 2016-02-13 were finalized and you made a cash payment of R800.00, the outstanding amount is R250.59 which is why your service has been soft suspended. To avoid full suspension please make the payment of R250.59.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your balance was R1050.59 after the invoices dated 2016-02-13 were finalized and you made a cash payment of R800.00, the outstanding amount is R250.59 which is why your service has been soft suspended. To avoid full suspension please make the payment of R250.59.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 23:41
Official
Hello Woepsvivier,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your balance was R1050.59 after the invoices dated 2016-02-13 were finalized and you made a cash payment of R800.00, the outstanding amount is R250.59 which is why your service has been soft suspended. To avoid full suspension please make the payment of R250.59.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your balance was R1050.59 after the invoices dated 2016-02-13 were finalized and you made a cash payment of R800.00, the outstanding amount is R250.59 which is why your service has been soft suspended. To avoid full suspension please make the payment of R250.59.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,