DL
Dean L
1 reviews | Active since Jul 2016
02 Aug 2016, 12:29
Cut Services for NO reason
<p>So mtn decided to disconnect all services on my 3 devices. I pay a total of ********** per month, have not once missed a payment. Today my services has been cut for no apparent reason, the consultant couldnt help much!!!!! restore my services!!!</p>
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MTN South Africa's replyOfficial
04 Aug 2016, 14:32Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been referred to the credit management to assist with adjusting the credit limit accordingly which was affected by the new line added to the account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply04 Aug 2016, 14:32
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been referred to the credit management to assist with adjusting the credit limit accordingly which was affected by the new line added to the account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,