JK
Jonathon K
1 reviews | Active since Oct 2015
03 Oct 2015, 21:25
Cut Off Without Missing Payment
Today I had the pleasant surprise of having my data cut off, account suspended and credit reduced by MTN because I had gone out of bundle LAST month and their top-up by phone system doesn't work.<br> <br> The agent I spoke to today told me I now have to wait till Monday to speak to anyone in their credit department.<br> <br> So, now I am without data on my devices - I've not to this point defaulted on any payments, and when I spoke to an agent upon notice of going out of bundle, he recommended I rather purchase top-up to get free data but neglected to warn me I could get cut off. When I told him the phone top-up didn't work, he told me to turn off my phone and take the SIM out then put it back and restart, which I did, which still didn't work.<br> <br> I've warned them (to no avail) that Cell C buys out contracts and lets you keep your number. I just worry it might be out of the frying pan and into the fire.<br> <br> I also recently was contacted by someone who sounded like a third party selling for MTN and have renewed my contract for 2 years.<br> <br> I wonder if the call centre agent I spoke to about out of bundle did not set this up as I gave him only a '5' in the customer survey that followed my call....
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MTN South Africa's replyOfficial
05 Oct 2015, 14:09Hello jonkassel,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
On the account you have a credit limit of R1690.41 the previous bill amount for the 2 lines R1548.95. The system will use the unbilled invoices (not as yet finalized) so once the unbilled invoices balance is near the 90% of the credit limit the system will suspend the lines. The invoices for October month is near R2110.76 not as yet finalized. Cell *** is on an open Anytime 500 no usage limit can be set up on the Anytime package. The usage need to be monitored.
We have opened the lines on the back systems, note that any further usage on the SIM card for cell *** will be billed to the account. Please reboot the handset/device.
No bundles has been added.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
On the account you have a credit limit of R1690.41 the previous bill amount for the 2 lines R1548.95. The system will use the unbilled invoices (not as yet finalized) so once the unbilled invoices balance is near the 90% of the credit limit the system will suspend the lines. The invoices for October month is near R2110.76 not as yet finalized. Cell *** is on an open Anytime 500 no usage limit can be set up on the Anytime package. The usage need to be monitored.
We have opened the lines on the back systems, note that any further usage on the SIM card for cell *** will be billed to the account. Please reboot the handset/device.
No bundles has been added.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply05 Oct 2015, 14:09
Official
Hello jonkassel,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
On the account you have a credit limit of R1690.41 the previous bill amount for the 2 lines R1548.95. The system will use the unbilled invoices (not as yet finalized) so once the unbilled invoices balance is near the 90% of the credit limit the system will suspend the lines. The invoices for October month is near R2110.76 not as yet finalized. Cell *** is on an open Anytime 500 no usage limit can be set up on the Anytime package. The usage need to be monitored.
We have opened the lines on the back systems, note that any further usage on the SIM card for cell *** will be billed to the account. Please reboot the handset/device.
No bundles has been added.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
On the account you have a credit limit of R1690.41 the previous bill amount for the 2 lines R1548.95. The system will use the unbilled invoices (not as yet finalized) so once the unbilled invoices balance is near the 90% of the credit limit the system will suspend the lines. The invoices for October month is near R2110.76 not as yet finalized. Cell *** is on an open Anytime 500 no usage limit can be set up on the Anytime package. The usage need to be monitored.
We have opened the lines on the back systems, note that any further usage on the SIM card for cell *** will be billed to the account. Please reboot the handset/device.
No bundles has been added.
Kind Regards,
Alice van der Merwe
***
Best regards,