lS
louisa S
1 reviews | Active since Feb 2013
15 Feb 2016, 13:28
Cut off 5 times!
Trying to speak to a person at MTN - not a voice automated system that does not have an option for me. Just trying to find out if they have cut off a MTN Cell number due to fica non compliance - I have phoned 8 times and been cut off 5/8 and no one can help - MTN not everything works automated - I am SO frustrated you are the most *********** company I have ever dealt with - you can now phone me please!!! How do you expect everything and everybody to be resolved by a machine!
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2016, 10:45Hello L Sygo,
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested them to make contact with you directly and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested them to make contact with you directly and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Feb 2016, 10:45
Official
Hello L Sygo,
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested them to make contact with you directly and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested them to make contact with you directly and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***