LZ
Lianre Z
1 reviews | Active since Jan 2015
10 Sept 2015, 10:15
Cut-off
Good day,<br> <br> My boyfriend has been cut-off, he can't make any calls or anything. He called the call centers but they told him his cell number isn't a contract. The payment went off 01/09/2015 !!! He is very fed up. The guys on the line aren't even trying to help him resolve this. This is truly ridiculous. He has had this contract for more then a year now.<br> <br> PLEASE CAN WE GET SOME HELP !?<br> <br> Regards,<br> <br> Lianr?<br> ***<br> <br> His details:<br> <br> Name: Gerhard<br> Surname: van Zyl<br> ID: *** 08 4<br> email: [Email Removed]<br> Cell: ***<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 13:37Hello LPNaude,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the barring on outgoing calls has been activated due to the credit limit being reached. You may contact our offices directly should you wish to increase the credit limit.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the barring on outgoing calls has been activated due to the credit limit being reached. You may contact our offices directly should you wish to increase the credit limit.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 13:37
Official
Hello LPNaude,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the barring on outgoing calls has been activated due to the credit limit being reached. You may contact our offices directly should you wish to increase the credit limit.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the barring on outgoing calls has been activated due to the credit limit being reached. You may contact our offices directly should you wish to increase the credit limit.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,