JA
Johan A
1 reviews | Active since Feb 2015
06 Feb 2015, 15:52
Cut off!
I am eligible for an upgrade and after being put through to sales and holding for 20 minutes I was cut off! Not the best way to retain your existing customers in a competitive market. I am considering moving my account and it seems as if MTN is going to make my choice for me.
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 13:57Hello jaden34,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A member of our sales team will contact you to assist you with your upgrade.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A member of our sales team will contact you to assist you with your upgrade.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 13:57
Official
Hello jaden34,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A member of our sales team will contact you to assist you with your upgrade.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A member of our sales team will contact you to assist you with your upgrade.
regards
Thabelo
REQ:***
Best regards,