BS
Bilal S

1 reviews | Active since Oct 2013

15 Mar 2017, 14:20

Cut my phone for the past 6 months

<p>I changed my card 6 months ago.</p> <p>EVERY SINGLE MONTH i call mtn to inform the unprofessional useless staff that i have a card. And every single month they take money off the wrong card and suspend my phone. </p> <p> </p> <p>They suspended my phone this month again atb the beginning, when i called for the 6th time they again still had the old details!</p> <p>I was asked to pay by eft to unsuspend. I paid the amount to the unprofessional *******es.</p> <p> </p> <p>Yesterday again they suspended my phone and saying there's another amount outstanding !</p> <p> </p> <p>The useless unprofessional company still fail to capture the correct card. Its a pity I have a contract or else I would have this terrible network long tme ago.</p> <p>I haveb the recorded calls for proof. And i have the proof of payments. I want the connection fee refunded ! As per my discussion with the ombudsman.</p> <p> </p> <p>The name says itself </p> <p> </p> <p>Mosy</p> <p>Terrible </p> <p>Network</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Mar 2017, 16:40
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

As per our telephone conversation will again contact tomorrow before the end of business to assist with updating the correct credit card details on the system.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

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