Customers never the heart of MTN

I am very livid as MTN never bothered to contact me on my last review, Today is the 8th, the so called contract sim card is not load with data, amount we did not agree on R157 debited yesterday. I went to the MTN store near and was advised they can't track any account with my I'd no and the contract account number. They cannot get back to me regarding this query but they sure can debit my account! This is nothing but bull ****, by word of mouth and social media rest assure Bad experience will be heared and known to friends and family.