LR
Lyn R
1 reviews | Active since Oct 2015
02 Oct 2015, 12:01
CUSTOMERS DON'T MATTER
I have had my cell number for 20 years. My contract was with Nashua Mobile and when all contracts were taken over by MTN my number was somehow allocated to a corporate account and now I am unable to get an upgrade. I have tried in vain for the last year to have ANYONE at MTN assist me with this dilemma. No matter how many times I log a call to the Call Centre and get promised that someone will look into my matter NO ONE ever bothers to phone me back!!! Being a loyal paying customer clearly doesn't matter anymore
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MTN South Africa's replyOfficial
05 Oct 2015, 16:26Hello LynRich,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply05 Oct 2015, 16:26
Official
Hello LynRich,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike