Customer Verification on Upgrade

<p>Today, at Cresta i-Store, I attempted to conclude the extension of my cell phone contract for a further 24 months. The sales consultant asked me random security questions - they were obscure to say the least. At no stage did the consultant try to ask the questions clearly and so for most of them, I did not know the answer (one which stuck with me - "What is the balance on your Momentum something or other account" - I don't even have a Momentum account with a balance!! I "failed" the first round of questions. For the second set of questions, I went round the counter so I could read the questions for myself on the screen and answered them correctly. After a wait of almost an hour, I was told the phone could not be given to me as I failed the test. I have been a MTN customer for many years! How can I now fail the test, after giving my original ID and proof of residence and being a loyal, never-defaulting on a single payment customer??</p> <p>I left the store frustrated and upset and upgrade-less.</p> <p>:-((((((((((</p> <p> </p>