Customer survices is apalling

I went to get information on my contract and to submit a phone for repair. Monique, the store manager, came to help me but her attitude told me from the start that she was not really happy about helping costumers this early on a Saturday. When i told her that i don't have the original back cover for the phone to be repaired, she responded in a rude tone to inform me that it will be my problem if the technical department refuses to touch the phone. I asked what should I do and she again made a comment about how the phone will not get fixed without an original cover. She did not offer any solution or tried to get information on how to proceed without the cover, she pulled up her shoulders and sighed.<br> <br> Next i asked about my data contract on a tablet. I told her I was not properly informed when i signed on for the contract and that I did not get all the relevant information. She flat out told me that it was my fault. I asked her if this is how she talks to all her customers. <br> <br> She was unhelpful, defensive, rude and gave the worst performance as a manager that I have ever experienced. <br> The Mooirivier Mall MTN store has the worst service. The way they talk to customers is apalling!