1 reviews | Active since Jul 2009
Customer support none
Since I migrated from Nashua Mobile to MTN itself I just seem to have problems, problems and more problems. Firstly my call limits were not transferred when my account was migrated which I found out with a shock the first month I got my billing statement. I phoned and experienced for the first the time the massive amount of time it takes to get through to a consultant. This being activated I do not get any notification before my account is suspended to say I am reaching my call limit like I was used to with Nashua Mobile.<br> Then to get through to your call centre is an almost impossibility unless you phone like 6 o clock in the morning. I have tried today to get through to your offices to get someone to lift the suspension on my account and at 17 minutes and running all I get is your wonderful MTN theme music played over and over again. In total I have made 15 attempts from my cell phone totalling well over 30 minutes this excludes efforts from my landline
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that this matter has been resolved.Please note that MTN does not offer the Bill limit facility however It has only been kept for Nashua Mobile's customers as part of the contract.
Regards,
Nomonde.
REQ:***
Best regards,
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that this matter has been resolved.Please note that MTN does not offer the Bill limit facility however It has only been kept for Nashua Mobile's customers as part of the contract.
Regards,
Nomonde.
REQ:***
Best regards,
