1 reviews | Active since Mar 2018
Customer support for what?
I was transferred from department to department and no one could tell me how to access old account statements. Both Call center agents I spoke to, had bad attitudes when I asked why they are transferring me.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the 808 department transfer your from one department to another department.
You may access statements on MTN active.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
If you struggle you can send a request again for assistance, please confirm the months you are looking for the statements.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the 808 department transfer your from one department to another department.
You may access statements on MTN active.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
If you struggle you can send a request again for assistance, please confirm the months you are looking for the statements.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,