rC
randall C
1 reviews | Active since Mar 2015
05 May 2015, 16:59
Customer sevice sucks!!!
On the 2 April I phoned the call centre to query my bill. The consultant told me that I was billed twice for a 1 gig bundle by mistake. The consultant logged a call it I was told it will take 7 working days to resolve. I waited and waited but no feedback. I phone again to centre and the consultant told me that nobody attended to my query and she will send an email to accounts to notify them. It was told that I'm going to receive feedback in 3 days which I waited again for feedback!!! I'm now trying to phone the call centre but as usual it has high call volume and it cuts me off!!!!!! I want feed back ASAP!!! You increasing your prices but your customer service sucks!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 09:35Hello rcairncross,
Thank you for your post.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
According to our records a credit of R149.00 incl vat for ad-hoc bundle service fee has been credited to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
According to our records a credit of R149.00 incl vat for ad-hoc bundle service fee has been credited to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply16 May 2015, 09:35
Official
Hello rcairncross,
Thank you for your post.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
According to our records a credit of R149.00 incl vat for ad-hoc bundle service fee has been credited to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
According to our records a credit of R149.00 incl vat for ad-hoc bundle service fee has been credited to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,