Customer Services is less then pathetic
<p>My father has had his MTN number for more then 10years now and he recently had to do a sim swap. We went into a MTN store purchased a sim card, we Rica the number en the lady told us we must phone 173 to do a sim swap. It has now been a week that we have been phoning customer service to help with the sim swap holding the line at times for morw then an hour and we cannot get through. How can your lines be busy 24/7???? This is absolutely pathetic, I'm so glad I'm with Vodacom never had an issue with them before especially not a simple thing like customer care services!!!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records are showing that the account user was not able to answer the security questions accurately hence the system could not process the sim swap. The account holder needs to go to the nearest Police Station and have an affidavit done. He then needs to fax it with his copy of the ID to : *** along with his alternative contact number and the sim swap will be processed within 72 working hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records are showing that the account user was not able to answer the security questions accurately hence the system could not process the sim swap. The account holder needs to go to the nearest Police Station and have an affidavit done. He then needs to fax it with his copy of the ID to : *** along with his alternative contact number and the sim swap will be processed within 72 working hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Good day Leesha,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused. Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that the sim swap was processed on the 2016-09-29.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Leesha,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused. Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that the sim swap was processed on the 2016-09-29.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***