Customer services
I called in two weeks before i paid for my monthly installments, i was told that i owe R400, i paid R1000 now im told that Your account is overdue. Please pay R 141.23 in at ABSA bank acc nr *** to avoid suspension. The line will be suspended in 2 days. Regards MTNSA. Which i don't understand why. Then last night at 2am i called their stupid customer care then they all pretend like they can't hear me. I called my phone thinking my phone had a problem but i could hear everything. My data was acting up and wanted to work but cos stupid customer service people were to tired or to sleepy to assist me. I really hate the network im with. I would never recommend MTN to anyone. Your level of service is extremely bad. I cant wait for this contract to end.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to locate an account under your ID number and the cell phone number added on this post is not an MTN number.
If the account in question is under someone else's name then please request the account holder to contact our Customer Care on 808 with their details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to locate an account under your ID number and the cell phone number added on this post is not an MTN number.
If the account in question is under someone else's name then please request the account holder to contact our Customer Care on 808 with their details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,