mJ
marinda J
1 reviews | Active since Aug 2015
06 Aug 2015, 23:18
customer service sucks!!!!!
Went to mtn (uitenhage,market str) because I needed my puk for my contract sim as it was blocked. I stood there for almost over an hour and got no help whatsoever. I asked for assistance as the shop was empty and they were so irritated with me and told me to just wait and then told me to contact customer service. I already did that and got no help that is why I went into the mtn shop. They were extremely rude. It's been over nearly a month and I'm still waiting for assistance because when I dial 808 it just gives me options and then cuts me off. Money gets deducted every month but I'm sitting with a phone and sim card that a cannot use.
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Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 11:05Hello Meisa2,
We apologize for any inconvenience incurred.
We sincere apology for the service received at the store, we have escalated the complaint to the store managers to have a look into the complaint.
We do pick up that you have been assisted with the PUK number.
Kind Regards,
Alice van der Merwe
REQ:***
We apologize for any inconvenience incurred.
We sincere apology for the service received at the store, we have escalated the complaint to the store managers to have a look into the complaint.
We do pick up that you have been assisted with the PUK number.
Kind Regards,
Alice van der Merwe
REQ:***
MTN South Africa's reply26 Aug 2015, 11:05
Official
Hello Meisa2,
We apologize for any inconvenience incurred.
We sincere apology for the service received at the store, we have escalated the complaint to the store managers to have a look into the complaint.
We do pick up that you have been assisted with the PUK number.
Kind Regards,
Alice van der Merwe
REQ:***
We apologize for any inconvenience incurred.
We sincere apology for the service received at the store, we have escalated the complaint to the store managers to have a look into the complaint.
We do pick up that you have been assisted with the PUK number.
Kind Regards,
Alice van der Merwe
REQ:***