Customer service SUCKS !!!!

I am absolutely horrified at the customer service rendered by MTN staff at Watercrest Mall in Waterfall, KZN. I went in on Sunday 13th May to confirm that I was eligible for an upgrade, as I had received and sms a few days prior to this. As i have recently relocated, I also wanted to change my address and contact details. It was confirmed that I was eligible for the upgrade, and the consultant who assisted me went through the catalogue with me and pointed out the phones that were available on the contract that was in my price range. I selected the phone and we started to do all the necessary paperwork, when he established that the phone that I had selected was not in stock in the store. He then said he would phone the warehouse the following morning and enquire as to whether they had stock, and would give me a call. I put a halt to the paperwork and said that I would prefer to continue when the phone had arrived in store. He confirmed that he would call me the following morning, and asked if I lived close by so that I could come back in during the week, to which I rep**** that I would come in as soon as I knew the phone was available. EIGHT days later - Monday 21st May - I had not received a call or any form of communication, so I called the store and spoke to a lady who asked me who i dealt with, and asked me to hold on. She came back on the line and said that they were expecting stock to come in the following morning and she would give me a call to confirm that the phone i required was available. I also gave her my landline number as well as my cell number, and said i would be available on both numbers. It is now Thursday 21st June, exactly ONE MONTH LATER and i have still not received that call. Not even a courtesy call to say that there is a problem with that model phone and there is no stock of it. Not a single word!!

After years of using the MTN store at the Paddocks in Milnerton, Cape Town, where the service is impeccable, this is a serious let down of note.