Customer Service - Standard Responses inefficient and frustrating

<p>It is clear to me that the employees at the Customer Care office sends out automatic replies instead of reading e-mails properly.<br /> I assume that due to technical issues I do not receive my invoices attached to the standard e-mail that is sent out every month. Therefore I have to request my invoices every month from the Customer Care office, and EVERY MONTH they respond with the standard request for information. In order to save time as because I am well aware of the requirements, I include the requested information in my original request. Yet every month they RESPOND WITH THE STANDARD REQUEST FOR INFORMATION. This is very FRUSTRATING!!!<br /> Could you please train your customer service employees to READ E-MAILS BEFORE RESPONDING AND NOT FOLLOW A SEEMINGLY INEFFICIENT RESPONSE PROCEDURE!!!</p>