1 reviews | Active since Jun 2016
Customer Service regarding contract
<p>Good day,</p> <p>I went to MTN Riverwalk in Potchefstroom a few months ago, 30 April. I filled out an application for a new contract that R420 64gb for a Iphone 6S over 36's months. We already have a few contracts at MTN and never had a problem, but this time the application keeps being terminated and smses received says it is sent in for review. Everytime I just go back to try and submit again. The sales person says they also don't know why it's happening, I'd like to have some clearance about it?? I'm really getting sick of waiting and not knowing what is happening. The deals also have changed now and I'm definitely not happy with paying the new deal price at all. It's been months. I don't know if it's the branch's fault or head office. Please fix!! Everytime I drive through to Potchefstroom from JHB, because everything was done there . Unhappy client.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********