NM
Nonjabulo M
1 reviews | Active since Nov 2017
14 Nov 2017, 11:50
CUSTOMER SERVICE QUERY NOT RESOLVED
I CALLED MTN TWICE TODAY TO REPORT THE NETWORK PROBLEM ON MY CELLPHONE STILL I DONT HAVE NETWORK , THE CALL CENTRE AGENTS ARE TELLING ME TO SWITCH OFF , TAKE SIM AND BATTERY OUT FOR 5 TO 10 MINUTES BUT STILL ITS NOT WORKING
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Nov 2017, 13:53Good day Nonjabulo,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We have been trying to get hold of your from this morning, unfortunately it was subscriber unavailable. The phone rang once and was disconnected.
Should you still require assistance with your number, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply15 Nov 2017, 13:53
Official
Good day Nonjabulo,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We have been trying to get hold of your from this morning, unfortunately it was subscriber unavailable. The phone rang once and was disconnected.
Should you still require assistance with your number, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,