Customer service poor and call center agents uninterested

Disappointing service was received when I called one of MTN's "service champions" to activate roaming. The agent was working from home with children screaming in the background. She was completely uninterested in the call and made me feel like I am "bothering" her by calling. She did not offer to add limits to the billing which was standard procedure for MTN prior to COVID and working from home. When I asked her to add limits she sounded even more annoyed. At the end of the call I just got an abrupt "Is that all" statement from her and a "Bye". Bring your staff back to the office MTN and start monitoring their calls. The service is no longer what it was before.