Customer service or lack thereof
Terrible experience speaking to Nobuhle from the KZN MTN direct call center. She kept putting me on hold for long periods as if every question I asked her had to be queried with someone else. She could not assist me nor understand me which led me to become irate. I then requested to speak to someone else, she could not understand. I requested her manager and she then put me on hold for a long period of which I was then hung up on.
Bottom line, I upgraded both my contracts on Friday and only one appears to be working. All I needed was someone to say sorry, and a way forward.
That's really not rocket science.
The reference for the call with Nobuhle is ********** 11, can someone please listen to this and help me out?
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MTN South Africa's replyOfficial
27 Nov 2018, 08:45Good day Zaheer,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we tried to contact you, please provide us with your ID number or the contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we tried to contact you, please provide us with your ID number or the contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team
MTN South Africa's reply27 Nov 2018, 08:45
Official
Good day Zaheer,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we tried to contact you, please provide us with your ID number or the contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we tried to contact you, please provide us with your ID number or the contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team