WS
Wynand S
1 reviews | Active since Apr 2011
15 Sept 2015, 17:03
CUSTOMER SERVICE NUMBER DOES NOT WORK!!!
My Account from MTN has been suspended for the 3rd month in a row for NO reason because it is paid up and then when you want to phone customer care there is only ONE number which is self help, when prompted to enter the contract number you want to query it says \THAT CONTRACT NUMBER DOES NOT EXIST"for BOTH of my MTN numbers and then there is NO additional services to speak to consultants!! HOW MUST WE PHONE YO MTN IF YOUR NUMBERS DOES NOT WORK OR YOUR OPTIONS DOES NOT WORK??????"""
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 12:14Hello Wynand777,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were able to get through to customer care and you were assisted with your query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were able to get through to customer care and you were assisted with your query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 Sept 2015, 12:14
Official
Hello Wynand777,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were able to get through to customer care and you were assisted with your query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were able to get through to customer care and you were assisted with your query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***