1 reviews | Active since Jul 2016
Customer Service not working
<p>For the past 2 weeks i have been trying to get hold of mtn insurance department. but no answer or better yet 'INVALID SELECTION' .</p> <p> </p> <p>I have been calling ********** 084 and when i select '0' for me to speak to a consultant, then tells me invalid selection.</p> <p> </p> <p>is there any other number i can call so i can speak to a consultant at MTN Insurance Department?</p> <p> </p> <p>i have tried switchboard number and gives me the same story.</p> <p>i even tried 808 no luck there.</p> <p> </p> <p>Whats next? i am getting fed up with this service </p>
Good day Shameet Dulabh,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to call you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Shameet Dulabh,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to call you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
When will i recieve a call back from the insurance department of MTN?
I have sending them emails but they dont respond back at all!
Been calling switchboard same thing and the same voice prompts!
I have been waiting for 2months for repaired phone to be in my hands, no email or phone call to say when and where will my repaired phone will be around for delivery.
The phone was sent to MTN on the 15July from the repair centre, its now starting of August and still nothing?
Looks like MTN has a NO CARE ATTITUDE towards it fellow clients. This is unacceptable and rude and its a disgrace to a network provider such as MTN
When will i recieve a call back from the insurance department of MTN?
I have sending them emails but they dont respond back at all!
Been calling switchboard same thing and the same voice prompts!
I have been waiting for 2months for repaired phone to be in my hands, no email or phone call to say when and where will my repaired phone will be around for delivery.
The phone was sent to MTN on the 15July from the repair centre, its now starting of August and still nothing?
Looks like MTN has a NO CARE ATTITUDE towards it fellow clients. This is unacceptable and rude and its a disgrace to a network provider such as MTN