1 reviews | Active since Mar 2009
Customer Service NON Existing
Saturday 4 July I went to do an upgrade I was actually looking at moving my contract to Cell C because of costs and service and today I am sorry I didn't!! Moe at MTN Clearwater was amazing and he is the reason I stayed with MTN. I did an upgrade and a sim swap and off I went ... The new sim seems to be a problem I have no network connection .. Enter the Call Centre. Two calls of almost an hour each. I dealt with a not so capable Nomalema Kadiaka and VERY ****y supervisor Kaya Nkomo, he got my blood boiling!!<br> Apparently MTN are having issues with mychoice packages and new sim cards .. my question is could the 1st call centre person not have told me that? I asked for the details of the call centre manager as I was not happy with the way my complaint was dealt with. Apparently the PAYING CUSTOMER cant speak to Teagan Naidoo or any member of management at MTN directly .. REALLY??? I also tried to get assistance on Twitter but no luck ... Why did I stay with MTN after so many people told me to change WHY?? So I have a ref number REQ*** and I have been told to wait! One thing is for sure with MTN the customer is NOT important!! \Buyers Remorse"as the CPA would say #nothappy"""
Thank you for your post and for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
Kindly note that as per our system all seems to be working on the sim card and you are currently using it.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kind Regards,
Peggy
REQ:***
Thank you for your post and for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
Kindly note that as per our system all seems to be working on the sim card and you are currently using it.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kind Regards,
Peggy
REQ:***