AD
Anthony D
1 reviews | Active since Nov 2015
30 Nov 2015, 10:53
CUSTOMER SERVICE NON EXISTENT
!8th November 2015 my R59.00 BIS subscription was deducted from my airtime. Since 18th November I have not had BIS Every time I phone 173 they tell me to phone 1555. Every time I phone 1555 they say phone *** or 173 or ***. I am being passed from pillar to post. No one will help me. Call centre always transfers me or drops my call. No one knows what they are doing in the call centre they are all totally clueless.<br> <br> Now MTN has BLOCKED my cell number from phoning customer care so now I am *****ed as I cannot phone their useless customer service anymore. Today is the 30th November and I still have no BIS.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
01 Dec 2015, 12:09Hello Amigoche,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have credited you with R59 for BIS that failed to be active on the 18/11/205 due to technical problems we were having on the day. You may check your balance via*141# ok
Thank you for giving us the opportunity to assist you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have credited you with R59 for BIS that failed to be active on the 18/11/205 due to technical problems we were having on the day. You may check your balance via*141# ok
Thank you for giving us the opportunity to assist you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 12:09
Official
Hello Amigoche,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have credited you with R59 for BIS that failed to be active on the 18/11/205 due to technical problems we were having on the day. You may check your balance via*141# ok
Thank you for giving us the opportunity to assist you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have credited you with R59 for BIS that failed to be active on the 18/11/205 due to technical problems we were having on the day. You may check your balance via*141# ok
Thank you for giving us the opportunity to assist you.
Regards
Nompumelelo
REQ:***
Best regards,
