WB
Wayne B
1 reviews | Active since Jul 2011
30 Jan 2015, 11:43
Customer Service - no response!
My contract was transferred to Nashua Mobile to MTN and I now get MTN bills. My number is blocked and my account is not in arrears!<br> I have tried the following:<br> 1) call customer care - after 10 minutes on the line waiting for an operator I gave up<br> 2) tried the 'Nashua Mobile' number under Contracts - automated message that the number does not exist!<br> 3) tried to register online at [URL Removed] - after filling in all the info, message is displayed 'An error has occurred. Please contact customer service.' - now what, I can't get hold of customer service!<br> <br> This is not good enough
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2015, 14:41Hello wayneblast,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the barring on the line has been removed. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the barring on the line has been removed. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2015, 14:41
Official
Hello wayneblast,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the barring on the line has been removed. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the barring on the line has been removed. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,