1 reviews | Active since Nov 2016
CUSTOMER SERVICE (Lack thereof)
<p>THIS IS ABSOLUTELY RIDICULOUS!!!! I AM FURIOUS</p> <p>Despite paying twice in November (2nd and 16th) my account was double debited again. This is not good enough. I am demanding a recon, a refund and reimbur*****t for bank charges. This has gone on for 3 months now. Flip! Get your systems right! I am posting this online and hopefully MTN will start taking me seriously. Totally disgusted – and to be treated like this after been a loyal customer for over 20 years. I can’t believe how one division doesn’t know what the other division is doing. Don’t you have a central system that shows all transactions keeping accounts up to date!!</p>
Good morning Robyn
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that your R629.15 payment in June, the R460.80 payment in October and the R931.20 payment in November came back RD s these would be the reasons why the payments of R464.40 on the 03-11-16, R460 on 17-11-16 and R15 on the 17-11-16 was required to bring your account to date, leaving you with a R459 balance for Novembers invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good morning Robyn
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that your R629.15 payment in June, the R460.80 payment in October and the R931.20 payment in November came back RD s these would be the reasons why the payments of R464.40 on the 03-11-16, R460 on 17-11-16 and R15 on the 17-11-16 was required to bring your account to date, leaving you with a R459 balance for Novembers invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***