1 reviews | Active since Jun 2016
Customer service is shocking
<p>at the beginning of June I requested that MTN not take R140+- off my account as I cannot afford it and my IPAD was not working. Instead of taking off the installment for June I asked them to take it off in July and not renew my data. I wanted my account to be cancelled in june, instead they took off R280 off my account this month and did no inform me so there was only R150 in my account (so it bounced) I have asked them to get a manager to contact me, however instead of doing that they are just ignoring my email. I have been a loyal customer for 4 years now and this is how I get treated. </p>
Good day Lynnsey,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that your account is on debit order payment method and payment is due on the 25th of each month. Should payment not be honoured for a particular month, your account will automatically be double debited the following month via debit order. In future should you have a problem with paying your instalment, we advise that you contact our call centre on 808 and request to make a payment arrangement.
Kindly be advised that your account is in arrears, please settle the balance outstanding of R289.70 before you can request for your data line to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Lynnsey,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that your account is on debit order payment method and payment is due on the 25th of each month. Should payment not be honoured for a particular month, your account will automatically be double debited the following month via debit order. In future should you have a problem with paying your instalment, we advise that you contact our call centre on 808 and request to make a payment arrangement.
Kindly be advised that your account is in arrears, please settle the balance outstanding of R289.70 before you can request for your data line to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,