Customer Service is non-existent here...

0/10... MTN is the most useless company when it comes to customer service. I have been trying to cancel my contract with them for months now with no success. When I call their retentions department I never get through no matter how long I hold on the line. I have even waited 30 minutes to try to get through with no success. When I send mails to the email address provided I never get a response. And if you go to the store they pull up their shoulders and tell me they can't cancel my contract, I have to speak to the retentions department. Sick and tired of struggling with incompetence.