customer service is disguisting
<p>i was on the phone with a consultant @ 3:48 am 15/09/2016 so called champion explained my situatian to him i was bussy streaming instead of taking my megabytes it took my airtime i had 1gb of weekly airtime but still took my airtime he told me to hang on his going to check on the system and then switch the phone off when i try to phone back it puts me throught to the consultant but no one awnsers digusting service</p>
Good Day Banolito Van Der Schyff
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our systems you were charged from both your data and airtime due to multiple sessions running on your device. The reason the session deducted from both was due to some of the sessions running at the same time. To avoid this from happening you should log off all your internet sessions, clear your browser tabs, restrict your background data and set your device in flight mode for a few minutes and then disable the flight mode to deactivate all running applications.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Banolito Van Der Schyff
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our systems you were charged from both your data and airtime due to multiple sessions running on your device. The reason the session deducted from both was due to some of the sessions running at the same time. To avoid this from happening you should log off all your internet sessions, clear your browser tabs, restrict your background data and set your device in flight mode for a few minutes and then disable the flight mode to deactivate all running applications.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***