Customer Service is Appalling
<p>I took out a new contract in February this year, and I was given the 100gb free for the first month. Then on the 26th February I was charged for a 1GB data bundle that I never purchased, so they deducted an additional R 149 off my account. As soon as I received my statement on 3rd March, I started querying this with MTN. I keep getting promissed that they will phone me back. They are looking up the person who processed the transaction; then they are looking for the voice recording of my phoning into the customer services. Thing is that I never phoned to request the data, so there wont be a voice recording of the request. I have phone weekly to have this resolved with no result. Keep getting push around their call centre, and everytime i have to re-explain the whole situation. Their service is disgusting. It is out right theft as far as I am concerned.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not trace the agent name in the 808 call center and we do not pick up any notes on the account for the call in to the 808 service center on the 26-2-2016.
The credit will be passed to the account for 1GB charge on the March invoice.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not trace the agent name in the 808 call center and we do not pick up any notes on the account for the call in to the 808 service center on the 26-2-2016.
The credit will be passed to the account for 1GB charge on the March invoice.
Kind Regards,
Alice van der Merwe
REQ:***