Customer service is a joke!!

OMW! Could customer service get any worse than the MTN call centre? I tried calling to query my account, they took x2 debits off of my account with ZERO warning - and my account is in good standing. I called the called on Friday to query it: 1. I was transferred x3 and then cut off 2. I was transferred x4, kept on hold for 45 minutes without ANY checks ins from the consultant I was dealing 3. Finally query was logged after being on the phone for 1hr5mins and was advised that I would get feedback in 24 hrs. 4. 48hrs later, get an sms asking if it has been resolved - NIL FEEDBACK AT ALL 5. Called again - got transferred x3 AGAIN - only then to be told that the info that was provided by the previous consultant was inadequate to attend to!!!!! 6. Again had to escalate the query for answers and have now been told I need to wait 48 hours!! The answer that I have to accept at this stage is that "the SYSTEM just decided to change the payment structure without notifying the customer" - since when does AI just decide???!!!! STILL AWAIT URGENT FEEDBACK!!