MH
Marvin H
1 reviews | Active since May 2015
22 May 2015, 14:09
Customer Service Helpline Unavailable
I have been trying to call the MTN Customer Service Helpline (1808). Apparently the Call Centre has been closed due to interruptions. I need to find out detail of my 2 contracts ASAP. Could someone shed some light on why there is no one available to assist.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 14:33Hello Marvs1987,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply27 May 2015, 14:33
Official
Hello Marvs1987,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***