1 reviews | Active since Jul 2016
Customer service Ha Ha
<p>I cancelled all my accounts with MTN this year due to appalling service but they kept billing me and I asked MTN Dainfern to log an issue which they did over 2 weeks ago with no resolution, to date...they also said putting it on HelloPeter was the only way to get an answer... The reference on Customer care (Oxy*****) is ********** if anyone at MTN cares..</p>
Good day Julian Simnett,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your contract was cancelled and your number was migrated to prepaid on 2016-07-08. For the invoice dated 2016-07-08 for R312.52 which was debited on the 2016-08-08 , you were charged for roaming calls. Please note that when you are roaming we have to wait for the service provider of the country you were roaming with to bill you for your usage hence you were billed late. The charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Julian Simnett,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your contract was cancelled and your number was migrated to prepaid on 2016-07-08. For the invoice dated 2016-07-08 for R312.52 which was debited on the 2016-08-08 , you were charged for roaming calls. Please note that when you are roaming we have to wait for the service provider of the country you were roaming with to bill you for your usage hence you were billed late. The charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***