CUSTOMER SERVICE GONE BAD TO WORSE

<p>Good Day (To the owner/s and stake and shareholders of MTN) I hope and trust that you are keeping well. Now that I had greeted you with respect. I would like to take this opportunity to complain about the unprofessional email that I had received from one of your employees by the name of Mervin Pillay (Sent: Mon, Sep 19, 2016 3:01:18 PM with a Subject: MTN apologies). I believe that this email that I had received was not to my satisfaction. I want a proper email letter on the MTN letterhead with apologizing to me. Yet I had emailed Mervin Pillay dated Tuesday the Sep 20 at 8:14 PM asking him to and I quote (Please kindly advise me who is Mr ******** Unless this is typing error or human error. Maybe perhaps you could of been dealing with another client and you have had addressed me as Mr ******** and not Mr ******. Just to advise you that I am Mr ****** and not Mr ********. Please kindly rectify and revert back to me in the matter of urgency.) Up to date despite I had asked him it seems as if this had fallen onto deaf ears. All I want and need is a proper email of apologies that is all I am asking of you ever so kindly in advance. Have a nice day further. </p> <p> </p>