1 reviews | Active since Apr 2015
Customer service from MTN not upto scratch
I went to the Mimosa branch (BFN) of MTN to find out why I don't receive data on my contract for the past 3 months, since my upgrade, on 10 April 2015.<br> The representative lodged a query on the system. I followed up with him daily and no progress was made. On 16 April he told me I need to call 808. After almost 10 calls, I got through, they then informed me I need to call 809. After the 3rd person on the other end, they informed me that the initial query was logged incorrectly, the new query was only logged today by the representative in BFN. The turnaround time would be between 2-24 hours again. So the process start all over again with this new query. So tomorrow, I will be 5 business days without data. This is not the first time that I received bad customer service from MTN, I also experienced a lot of problems with my upgrade in Jan 2015.
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Billing Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Billing Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu