Customer service dies once MTN has your cash

Absolute worst customer service - I'm on pay as you go with MTN. I purchased data and voice on 10 December 2024. From 11 December, I could see my balances on the MTN app but could not access the internet and kept receiving a message to buy data.

After more than 18 telephone calls, logging an REQ00000 and being told to wait 7 working days over Christmas, my voice and data have expired, I've lost my money and MTN has not assisted.

Customer service is clearly not a priority once MTN have taken your money.