customer service closed my case and no feedback

Item: MTN South Africa
Rating: 2
Author: Kira S

My brand new Acer laptop crashed after I owned it for 3 weeks. I'm now sitting with no laptop and no one calls me back or replies to emails and their online support is useless and closed my case without resolving it. I want my laptop immediately it is my work and costing me money. No on replies or even calls to keep in touch. Sickening service. So gobsmacked. Going to post all over Facebook aswell!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

14 Oct 2015, 11:58

Hello K777,

Thank you for bringing this matter to our attention.

Please accept our apologies for the inconvenience this may have caused.

Please note that the matter has been escalated to the relevant department for urgent assistance. We will be in touch with you regarding feedback.

Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng Rakoena
REQ:***

MTN South Africa's reply14 Oct 2015, 11:58

Official