********* Customer Service "Champion" from Clearwater

I have not been able to receive calls from any network for a month, and when I call customer service, it just cuts off without even ringing. I went to the Clearwater Mall branch after work on Tuesday and was attended to by Desire. He 1st told me that there is nothing wrong with my line, didn't test it or try see what I am talking about. He also tried to diagnose that the problem could be with the phone. He then said he has logged a call. After not receiving an sms with some sort of reference number, I knew I was been taken for a fool by this "service champion" I called in the following day to follow up on this logged call, and left messages for him but nothing. Needless to say, I am still not able to receive calls from non-MTN networks and it is frustrating. I am also on a contract which would make it difficult for me to port to a more reliable service provider.