LT
Leona T

1 reviews | Active since Apr 2018

23 Oct 2024, 05:57

**** customer service

Dear MTN

I have been submitting tickets to get my account sorted out.

After my upgrade in July my account was made cash? For what reason? I have submitted my banking details numerous time.

Yesterday I received a link to pay my account, paid my account which I was not happy about as this was not the contractual agreement total. But it is paid.

Today you suspend my account?

Everytime I renew my contract something goes wrong on my account.

MTNs customer service doesn't pick up the phone when you call.

Sick and tired of this pathetic service. Make payments for my account to be suspended.

Let's Null and void the contractual agreement, and let me take my money elsewhere where my account will be sorted.

To log a ticket doesn't help. To communicate over Instagram doesn't help.

MTN is really pathetic I am not even disappointed.

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