Customer service?

This is my second review. The first review was about a handset that has two sim slots yet MTN has disabled the function of using two sim cards on the handset. MTN responded in private explaining how they spent billions and how they do not promote handsets with dual sim's. Contradictory to the handsets on option. Anyhow, my reply was also in private and I am yet to get response. Now I have a second issue..... My account has been debited twice. Two consecutive days with the same amount. Goodness, what a struggle to get to someone to speak to you at MTN. You have all these automated answering services that gets you absolutely nowhere and then when you do get to speak to a person, you get referred to someone else and you end up going in circles with still no one that can give you answers. I don't need to speak to a machine that enlightens me on my account balances when I have issues on money transfers, *****, etc. There should be a person, that have some position of authority, to answer and if necessary, investigate misconduct/system errors, etc. It is great to be able to do some transactions online especially in my situation, where I'm 320 km away from the closest city that has cellular network outlets. At the end of the day it comes down to customer service and customer satisfaction and while I'm sure there are organisations that have excellent services, MTN is most definitely at the bottom of my list....actually, they won't even make it onto my list. I'm a new customer and one would expect that a first time customer would be treated with exceptional service for future and continuous business.

I'm not satisfied and to be quite frank....fed-up! I don't have the luxury of just popping into a store quickly and speak to some MTN representative that might or might not be able to resolve my issues.