Customer service at MTN Oakfields - HORRID

On Thursday 28 January 2021 at 09h17 I've sent a copy of my ID to David at the Oakfields branch in Benoni to apply for wifi and I have explained to him the urgency of the matter when I have called him earlier that morning as I had to start working from home from today.

I went to MTN Oakfields that afternoon after work; Friday after work as well as Saturday, apparently I am 'deceased' according to the system and there is only one person in the entire MTN company who can fix the matter and he only works from Mondays to Fridays; however David said twice that when he spoke to the 'vetting' department two people has confirmed that the application is approved; they just need to fix the 'deceased' matter on the system.

I've called the store again today at 12h00 and asked the lady who has answered the phone to ask David to call me urgently; it's now after 14h00 and still no call or update of any sort from David.

The customer service received thus far is horrid and I will not visit the Oakfields branch again. While sitting and waiting for service at the branch, there were at least three people saying they've been waiting for more than 3 days for assistance from David.

As a longstanding customer of MTN, this is definitely not the service I deserve. I need feedback from a Manager at MTN today and how you will rectify the ordeal that I am facing.