Customer Service at MTN is appalling

<p>My phone and my father's phone were cut off on approximately 9th August</p> <p>Both our phones were cut off on Fri 9th September.</p> <p>The reason being that my account was over the limit.</p> <p>I have asked 7 people to supply me with evidence of data usage.</p> <p> </p> <p>I am so totally disillusioned with the lack of service from MTN!</p> <p> * Mall of the South – spoke with Simphiwe who only yawned 3 times during our discussion!</p> <p>* Kelly – telephonic call (about 11th Aug) – she said she would send me a statement and I could expect email between 3 – 5 working days. NOTTHING received.</p> <p>* Week later I spoke with a Lawrence person</p> <p>* A week later, I spoke with Zainor – who was most pleasant and said I would get a statement as to how I was using data in 3 – 5 days! NOTHING received</p> <p>* Now 9th September – almost a month to the date:</p> <p> - I speak with Kgomotso …</p> <p> - I speak with Mpho (supervisor) … on the phone listening to music for 2 minutes and 6 minutes and I have been promised another email. THREE working days - so perhaps it is stil in hte pipeline.</p> <p>was forced to add itemised billing on my account at R18.00 pm.</p> <p> Reference numbers:</p> <p> ********** 12</p> <p> ********** </p> <p> ********** 42</p> <p> </p> <p>Something is wrong – and I ask for an explanation of the spending … no one can give me evidence.</p> <p> </p> <p>I cannot terminate my contract until Oct 2017!</p> <p>My 82 yr. old father is also on this account … so he has no access to a phne should he have an emergency!</p> <p> </p> <p>My only route … is to try via Facebook (Attempt 8) and HelloPeter (Attempt 9) as I know that as hard as I try to pray … Heaven cannot sort this out.</p> <p> </p> <p>Marlene Gracie</p> <p> </p> <p> </p>