Customer Service at MTN has died

An application was started in Fourways mall on Monday evening. First my banking details weren't accepted. Then my ID book copy wasn't clear. Then there was an issue with my payslip and then my home address. The sales lady is off today, and not even an email to customer care or the CEO is helping. Yet they are promoting everywhere that you can get a contract. But you aren't even receiving a phone call or an email response. Shocking service.