Customer service at its worst

Since we got our home router, everything has been messed up, the consultant put the wrong debit date and the wrong email address. We’ve always had issues with payment and the data being loaded, On the 5th of December we bought a booster bundle via the app. No data was loaded. We’ve escalated and they asked to send proof of payment which we did and no data was loaded still, no communication with regards to the query. Each time we called back the concultants would say they will call back and they dont. We were told we would receive a refund and we waited and nothing came through. We then called again and asked to speak to a manager and was told theres no managers to speak to. I asked for a refund and now again im being told the payment does not show…. How? Ive sent proof of payments multiple times and no feedback. R430 is not little money in this economy.. im wondering how many people this was done to and how many people just left it