Customer Service as ironic term

I made a mistake - I acknowledge that upfront. I fell behind with my payments. When I became aware of the situation, I settled the outstanding amount in full on 3 April. By that time, I had been suspended from the system.

It is now 3 June and my account has not been reactivated yet, despite a number of visits to an MTN store, phone calls to the ironically named Customer Service number, and an email through the MTN internet contact setup. No service whatsoever - I cannot even phone them with my cell phone to find out what is going on.