MC
Michela C
1 reviews | Active since Jul 2019
18 Jul 2019, 11:39
Customer service and reliability are shockingly horrible
I have been trying to get through Mtn @ 135, and my call either gets dropped after making me wait 30 mins or it drops after you choose your first option. (They didn't even put me in the correct department in the first place to handle my situation). When I spoke to them last (which was 2 weeks ago), they said someone from the Credit control department would attended to my email which was sent 2 weeks prior to me following up on a email that I received no response from. I am still waiting for the department to contact me, but like I said, I can't get hold of them via email or telephone. This is an urgent matter and I don't know what to do next.
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Replies (3)0
Replies (3)MC
Michela C's updateReviewer Update
30 Jul 2019, 10:26 The complaint I logged was responded to on Friday the 19 July 2019. Where I was advised that someone would get back to me on the same day. Please note that I am ready to make payment and being delayed because your head office and staff have not confirmed an amount due. Furthermore, if they don't get back to me by the 30 July 2019, then I will in all likelihood be cut off. I use my phone for work and Mtn will be causing me great inconvenience just because they cannot come back to me as requested with a total due. Unacceptable Mtn, resolve ASAP!
MC
Michela C's update30 Jul 2019, 10:26
Reviewer Update
The complaint I logged was responded to on Friday the 19 July 2019. Where I was advised that someone would get back to me on the same day. Please note that I am ready to make payment and being delayed because your head office and staff have not confirmed an amount due. Furthermore, if they don't get back to me by the 30 July 2019, then I will in all likelihood be cut off. I use my phone for work and Mtn will be causing me great inconvenience just because they cannot come back to me as requested with a total due. Unacceptable Mtn, resolve ASAP!
MC
Michela C's updateReviewer Update
30 Jul 2019, 10:26 As it so happens, I was suspended. I had no way to communicate via phone or data. I was forced to seek other alternatives. Mtn has lost a long time, loyal and always stating how great Mtn is(not anymore) customer.
MC
Michela C's update30 Jul 2019, 10:26
Reviewer Update
As it so happens, I was suspended. I had no way to communicate via phone or data. I was forced to seek other alternatives. Mtn has lost a long time, loyal and always stating how great Mtn is(not anymore) customer.
MC
Michela C's updateReviewer Update
05 Aug 2019, 10:35"Good day. We have received an email that you would like to be contacted regarding the payment arrangement. Please advise how you would like to be assisted regarding the payment arrangement. "
Mtn
"Good day The total for this account is R12 850.08. I would like a payment arrangement of R**.00 paid off every month until the account is settled with no interest or penalties charged as your company has delayed payment for a month and the finances I had are no longer available. August R**.00 September R**.00 October R3000.00 November R**.00 December R**.00"
My response
"Good day. Kindly be advised that I’m unable to assist as I’m a credit controller only dealing with payments on billed invoices and not for the Early Termination amount. Kindly liaise with the Retentions Department that provided the Early Termination Amount regarding settling it."
Mtn reply
"Good dayI have spent many days (since the 30 May 2019!) trying to CONFIRM an amount with you that I am ready to pay. You have kept me on hold for hours and handed me around from one operator to the next. This AFTER you made me cut off so I have also lost more money in trying TO PAY YOU. I am now with Vodacom and you will have to email me *** for a payment arrangement. I will NOT do the work for your staff, I have tried for months to get the details. Your company is slack and *********** and I have had enough of your shocking service and poor attitude. I have already stated my payment arrangement multiple times."
My reply
Mtn
"Good day The total for this account is R12 850.08. I would like a payment arrangement of R**.00 paid off every month until the account is settled with no interest or penalties charged as your company has delayed payment for a month and the finances I had are no longer available. August R**.00 September R**.00 October R3000.00 November R**.00 December R**.00"
My response
"Good day. Kindly be advised that I’m unable to assist as I’m a credit controller only dealing with payments on billed invoices and not for the Early Termination amount. Kindly liaise with the Retentions Department that provided the Early Termination Amount regarding settling it."
Mtn reply
"Good dayI have spent many days (since the 30 May 2019!) trying to CONFIRM an amount with you that I am ready to pay. You have kept me on hold for hours and handed me around from one operator to the next. This AFTER you made me cut off so I have also lost more money in trying TO PAY YOU. I am now with Vodacom and you will have to email me *** for a payment arrangement. I will NOT do the work for your staff, I have tried for months to get the details. Your company is slack and *********** and I have had enough of your shocking service and poor attitude. I have already stated my payment arrangement multiple times."
My reply
MC
Michela C's update05 Aug 2019, 10:35
Reviewer Update
"Good day. We have received an email that you would like to be contacted regarding the payment arrangement. Please advise how you would like to be assisted regarding the payment arrangement. "
Mtn
"Good day The total for this account is R12 850.08. I would like a payment arrangement of R**.00 paid off every month until the account is settled with no interest or penalties charged as your company has delayed payment for a month and the finances I had are no longer available. August R**.00 September R**.00 October R3000.00 November R**.00 December R**.00"
My response
"Good day. Kindly be advised that I’m unable to assist as I’m a credit controller only dealing with payments on billed invoices and not for the Early Termination amount. Kindly liaise with the Retentions Department that provided the Early Termination Amount regarding settling it."
Mtn reply
"Good dayI have spent many days (since the 30 May 2019!) trying to CONFIRM an amount with you that I am ready to pay. You have kept me on hold for hours and handed me around from one operator to the next. This AFTER you made me cut off so I have also lost more money in trying TO PAY YOU. I am now with Vodacom and you will have to email me *** for a payment arrangement. I will NOT do the work for your staff, I have tried for months to get the details. Your company is slack and *********** and I have had enough of your shocking service and poor attitude. I have already stated my payment arrangement multiple times."
My reply
Mtn
"Good day The total for this account is R12 850.08. I would like a payment arrangement of R**.00 paid off every month until the account is settled with no interest or penalties charged as your company has delayed payment for a month and the finances I had are no longer available. August R**.00 September R**.00 October R3000.00 November R**.00 December R**.00"
My response
"Good day. Kindly be advised that I’m unable to assist as I’m a credit controller only dealing with payments on billed invoices and not for the Early Termination amount. Kindly liaise with the Retentions Department that provided the Early Termination Amount regarding settling it."
Mtn reply
"Good dayI have spent many days (since the 30 May 2019!) trying to CONFIRM an amount with you that I am ready to pay. You have kept me on hold for hours and handed me around from one operator to the next. This AFTER you made me cut off so I have also lost more money in trying TO PAY YOU. I am now with Vodacom and you will have to email me *** for a payment arrangement. I will NOT do the work for your staff, I have tried for months to get the details. Your company is slack and *********** and I have had enough of your shocking service and poor attitude. I have already stated my payment arrangement multiple times."
My reply