Customer service agents need to do better.

My rating is based on my experience with MTN's Customer Service from 2025.

I have a small problem that needs to be fixed from Mtn's side. The matter I reported on the 7th of March then again on the 11th of March 2026.

Till date, nothing has been resolved. All they need to do is simply change the address for my home wifi - It has been over 3 weeks. STILL! No resolve. I have called, sent emails all they do is tell me what the problem is. I know - FIX it!!!!

My initial experience with MTN was really good - so I recommended them to everyone I knew. Since 2025 the quality of service has declined dismally - and this is the experience of everyone I recommended them to.